We understand that unexpected circumstances can happen.
Please take note of our cancellation terms:
1. No Refunds:
All bookings are non-refundable.
2. Date Changes:
We understand that unexpected circumstances may arise. In the event that you are unable to
honour your booking, we will gladly assist in moving your stay to another available date
(subject to availability).
3. Replacement Booking Option:
If we are able to secure another booking for the same dates, we will gladly refund your payment
in full.
4. Exceptional Circumstances:
In cases of serious illness, hospitalisation, or death (proof may be required), we will consider
a full or partial refund at our discretion.
Thank you for your understanding and continued support.